FAQ

Frequently Asked Questions

I have made an application using the form, but have not received any confirmation. Has my application been received?
Please check your spam folder. Once an application has been made, a confirmation e-mail is automatically sent from (cruisetrain@jrkyushu.co.jp). Feel free to contact us on that address if you have not received this confirmation e-mail.

When will applications for the next round of departures open?
Applications were open from 10am on the 1st of April 2017, until the 15th of April 2017 at 23:59 JST. The latest of applications was for dates between October 2017 and February 2018.

How many people can apply in the same application?

One can apply for two rooms (two couples) in one application. However, if one does make an application for two couples, the room type will be restricted to Suite rooms, and all passenger names will be required at the time of application.

Is it possible to have a preference for which room we will use on the train?

Once can choose between a Suite room, and a Deluxe Suite room (A or B), but you cannot choose which Suite room you want to stay in. Also, for the second night of the 4 Days Nights journey, you are not able to make a room preference except for the room types available (as in the fare table).

Is it possible to participate alone? If so, what is the fare?

A Yes, it is possible to participate alone. Please see the fare table for the rates.

When participating alone, is it possible to have a preference to share a room?

No, it is not possible to share a room with other passengers. If a passenger is going to use one room, then the appropriate fare is required.

Is it possible to apply, and communicate via E-mail?

For the current round of applications for dates between October 2017 and February 2018, a lottery will be conducted in the case that applications exceed the amount of available spaces. For applicants that are not based in Japan, application must be made via the application form on our website. The application period was from the 1st to the 15th of April 2017. As much as possible, all communication will be conducted via E-mail (cruisetrain@jrkyushu.co.jp)

Is it possible to participate with three people together? If so, what is the fare?

Yes, it is possible for three people to participate when staying in the Deluxe Suites (A or B). However, this will involve the use of a twin bed plus a simple bed (or sofa bed). Unfortunately it is not possible for three passengers to stay in the regular Suite rooms. Please see the fare table in the pamphlet on the journey pages.

What is included in the fare?

The fare includes all rail, bus and other transportation costs/fares incurred during the specified itinerary, as well as onboard service costs, tour bus costs, all meal costs, all beverage costs (including alcoholic beverages, but not including select vintage wine and champagne), sightseeing costs (some exceptions), and for the 4-day 3-night journey accommodation costs, taxes and service charges at the accommodation facility designated by the company.
However, transportation costs to and from the start and finish point, cleaning costs, telephone cots, additional meal costs, and other miscellaneous expenses of a personal nature as well as the associated tax and service charges are not included. Also, injury and/or illness related expenses, and excess baggage charges (over the stipulated limitation) are not included.


Are only the 14 dates and 3 premium tours available to be booked?

For the period between October 2017 to February 2018, JR Kyushu will plan and implement the following journeys: 4 Days 3 Nights = 9, 2 Days 1 Night = 5, making a total of 14. In addition, there are three premium tours which include three days tours prior to boarding the Seven Stars.
* Please note that other dates are being sold to major travel companies. The details of the dates are to be advised.

Is it possible to change the participant numbers after the applications?
It is possible to change the accompanying passengers after application for a fee of 10,000 yen. If one wishes to change all of the passengers of one room, then that will be treated as the cancellation. Also, it is not possible to change passengers once the train has started its journey

Do you cater to allergies and dietary restrictions?

Yes, before the journey we ask all passengers to tell us about their allergies and dietary requirements in a pre-departure questionnaire. Based on this information every effort will be made to prepare meals to fulfill these requirements as much as possible.
* Please contact us at least a month in advance so that we can make efforts to fulfill these requests or requirements.


Is there a dress code?

Meet at Kinsei Lounge (day 1): smart casual
Gentlemen: jackets, collared shirts, dress slacks, blazers etc. / Ladies: one-piece dresses, collared shirts, jackets, casual suit etc.
Dinner on board : semi-formal
Gentlemen : tuxedos (dinner jacket), basic suits, blazers and jackets etc. / Ladies: one-piece dresses, basic suits, dressy pant suits, jackets, blouses, skirts etc.
Other scenes: *Please refrain from wearing attire such as sportswear and pre-ripped jeans.
*Except when wearing kimono, please refrain from wearing sandals.
*T-shirts, shorts, and sneakers are only appropriate for during the excursions.